Reimagining Banking Functions: How Generative and Agentic AI are Shaping the Future
Overview
This white paper explores how Generative and Agentic AI are transforming financial services, enabling smarter decision-making, enhanced customer experiences, and operational efficiency. Gain insights into how financial institutions can harness these technologies to stay competitive and compliant in a rapidly evolving landscape.
Takeaways
- AI in Action — Real-world examples of AI improving back-office operations, customer service, and compliance.
- Front Office Evolution — Personalizing customer interactions and automating workflows using AI tools.
- Strategic Integration — Best practices for adopting AI into existing systems and processes.
- Workforce Transformation — Building an AI-ready workforce for long-term innovation.
- Governance and Compliance — Navigating risks and regulations in the AI era.
About Author
Rohit Gore
Corporate Vice President and Head – Digital Services
Rohit Gore is a digital transformation leader with over 25 years of experience, currently serving as the Vice President and Head of Digital Services at Anaptyss. He has managed large-scale practices focusing on AI, Customer Experience (CX), and Low Code/No Code platforms across industries like Financial Services and Manufacturing. Rohit has successfully led digital journeys for cloud-native organizations and collaborated with global firms like Fujitsu and Infosys. An advocate for technology and leadership, he is also an accomplished author featured in leading publications such as the Times of India and Indian Express. His expertise in Digital Process Automation and strategic innovation empowers businesses to excel in the digital era.