Enable Delightful Customer Experience (CX)
World-Class Customer Services
Drive Moments of Truth (MoTs) for your customers with personalized and standout experiences across touchpoints.
Our Customer Experience (CX) transformation programs leverage data analytics, automation, and human expertise to drive engagement and retention across the sales, servicing, and support journeys.
Customer-Centric Financial Services
Designed for Customers
The key to customer-centric financial services lies in a holistic and synchronized transformation of the front office, operations, business support, and IT infrastructure.
Designing and delivering services with the customer at the core, and a seamless omnichannel experience are key to acquisition and retention. Our customizable CX programs and hands-on expertise in financial services operations can help you deploy truly differentiated and hyper personalized customer experience journeys.
Our Customer Experience Services
- Lead engagement
- Lead nurture
- Telesales
- Upsell/cross-sell
- Offline sales
- Inbound/outbound sales
- Referral campaigns
- Live/on-demand support
- Technical helpdesk
- Disputes management
- Claims handling
- Depository services
- Billing queries
- Account & cardholder communication
- Payment reminders
- Early/late stage collections
- Interfacing
- Document collection
- Digital KYC
- Client profiling
- Due diligence & documentation
- Account setup
- Service activation calls
- Onboarding
- Welcome calls
Talent, Technology, Analytics
Reimagining CX
CX Transformation Par Excellence
We transform the front-office customer experience by leveraging our proprietary Digital Knowledge Operations (DKO)™ framework; a combination of our exceptional human expertise with intelligent digital solutions to enable process automation and advanced data analytics.
Outcomes of our CX transformation program include high-quality customer service, agility and efficiency, and cost-effective delivery, which can remarkably improve customer acquisition, retention, and advocacy.
Our vast pool of trained financial services professionals provides a scalable solution to meet customer needs across channels and touchpoints. We ensure hassle-free operations and delightful customer interfacing based on our certified skills in the back, mid, and front-office processes.
Key Features
- Strong talent pool of 5000+ trained professionals
- In-depth, hands-on domain expertise
- Scalable solution to support onshore, offshore, and hybrid delivery model
We deploy intelligent digital solutions such as robotic process automation, document extraction, NLP-powered chatbots, Robo-advisor, and more to automate processes such as loan closing, underwriting, lead/customer engagement, conflict resolution, digital KYC, etc.
Key Features
- Faster turnaround with high accuracy
- 24×7 services
- Scalable and cost-effective
Extract actionable insights from the vast amount of raw and unstructured data and predict key metrics like demand, retention, churn rate, and more using advanced predictive analytics tools. Data analytics can also help you align the operations and front office to ensure highly targeted and hyper-personalized service delivery.
Key Features
- Instant insights to support business decisions
- Minimizes inherent biases
We can enable a truly omnichannel customer experience through seamless integration of the channels and touchpoints. Our services span Voice, IVR, Email, Chat, and Web over a unified CX platform based on cutting-edge tools in the market.
Key Features
- Platform-driven experience
- Customizable solution
Leverage the performance monitoring system to automatically track and manage employee activities to ensure consistent and high-quality customer service delivery at all times. Make efficient and accurate decisions using the built-in dashboard with rich, real-time insights.
Key Features
- Automated monitoring facility
- Real-time insights
Why Anaptyss?
Transform your customer experience
We adopt a careful and data-driven approach led by our consulting experience and in-house implementation adeptness to enable the best possible outcomes for our clientele.
5000+ Talent Pool
Our Global Capability centers offer you unmatched scalability with a large talent pool.
24x7 Support
With right-shoring, our global capability centers offer you round-the-clock support.
16 Languages
We cater to a wide variety of customers in multiple languages.
Quality Assured
Our three tiered integrated quality assurance model helps you entice customers.
20+ Years
Our deep-domain experience spans multiple decades.
