Digital Knowledge Management for Financial Institutions

Meet Fluent – our proprietary e-learning solution for employee skilling and digital knowledge management.

Digital Knowledge Libraries for Immersive Learning

Leverage ready-to-deploy digital knowledge libraries to upskill and reskill your talent pool across back, middle, and front office functions. Deploy customizable e-learning content modules on your existing LMS to enable effective training programs.

Fluent allows self-paced training and knowledge management for offline, remote, and hybrid teams across multiple locations and devices, allowing financial institutions to develop a certified and agile talent pool rapidly.

With Fluent, build future-ready skills and manage knowledge across mortgages and commercial lending, financial crime compliance, enterprise risk management, cards and deposits, wealth and investment management, etc.

“Round-the-Clock” Talent Transformation

Proactive Strategic Learning

Drive goal-driven training programs to build proactive capabilities to support new projects, engagements, and trends. Conduct skill assessments and gap analysis to pinpoint the targeted areas for learning and upskilling. Build a training funnel with a perpetual learning cadence for upskilling the teams.

Reskilling Across Synergies

Assess skill adjacencies (related/matching skillsets) and reskill the teams with short, focused training programs. Harvest the synergies between different skill areas to maximize talent capital and outcomes. Broaden the skillsets across the streams for higher talent retention and motivation.

Cultural Integration

Build a foundational architecture to foster long-term learning and cultural integration based on the “growth mindset.” Create an inventory of graded, ready-to-deploy talent pools across verticals and functions. Curate a fungible talent development and retainment framework that can be cross-leveraged for multiple business units.

Business Impact – Customer Success Story

Customized Deployment of Fluent Helps a US-Based Mortgage Lender Scale Up Employee Training with 75% Less Efforts

Integrated assessments

Timely assessments for topics and learning areas to ensure the development of market-ready skills.

Up-to-date courses

Offers the latest training material based on prevailing industry practices, policy updates, frameworks, and market trends.

Endorsed certifications

Course completion and successful assessments result in the issuance of certificates & badges endorsing the user name and credentials.

Self-paced learning modules

Offers self-paced e-learning packages and modules, allowing the trainees to plan their training roadmaps effectively.

Customizable packages

Highly tailored digital learning packages can be designed and deployed in addition to out-of-the-box modules to support specific requirements such as vertical focus, training outcomes, LMS, etc.

Scenario-driven curriculum

The digital courseware covers real-world operational scenarios to foster “hands-on” execution skills.

Learning insights

The courseware is built-in with intuitive tracking and reporting, including training infographics and stats, providing real-time insights into course progress, badges, certifications, points, and more.

Interactive learning

Allows learners to practice and interact with simulated business processes, steps, and workflows in a business-native environment like worksheets, forms, and more.

Out-of-box content repositories

Ready-to-use content packages and frameworks for hassle-free integration with the existing corporate LMS.

Fluent
Game Changing Value & Outcomes

Fluent fosters 360-degree workforce training and development, knowledge management, and employee retention for financial institutions by enabling a holistic talent and skill transformation in line with the pillars of Strategy, Synergy, and Culture.

Comprehensive learning

The “unified” digital learning courseware enables holistic training across verticals such as mortgage, financial crime, commercial lending, wealth and asset management, and more.

Proven, real-world skillsets

Certified and experienced subject matter experts develop the digital courseware to foster execution capabilities in line with global standards and industry benchmarks.

Plug-and-play interoperability

SCORM packages enable seamless interoperability by allowing the direct import of courseware from the native sources and integration with client-side LMS.

Customizable deployment

Supports customized deployment of the e-learning modules with targeted course coverage to meet specific training needs.

Certified talent pool

With Fluent, financial institutions can rest assured of building a thoroughly tested and certified workforce that can perform operations with assurance and reliability.

Future-ready capabilities

Offers up-to-date training material based on emergent industry best practices and regulatory guidelines, helping in the development of cutting-edge skills.

Fast and scalable training

Allows simultaneous training of virtually unlimited individuals and departments based out of multiple locations, while offering personalized tracks to support individual needs.

Quantifiable learning

Built-in performance tracking allows workforce training in a measurable and predictable manner, allowing institutions to project the capability and capacity for new initiatives.

Cost-effective talent transformation

Fluent enables large-scale talent transformation by unlocking the economies of scale. Customizability and Interoperability allow further cost-effectiveness.

Interested in exploring more about Fluent?

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