Optimized, High-Performance

Deposit and Payment
Services

Optimize Deposit and Payment processes such as onboarding & QC, daily NSF/OD items processing, disputes management, etc., using digital solutions.

Scale-up operations with re-engineered processes, global staffing, and training solutions at your preferred shore.

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Tailored, Comprehensive

Digitized, Automated Deposit & Payment

Maximize the ROIs and outcomes of your deposit and payment services with our holistic solution that transforms the legacy technology stack, processes, and workforce. Our Digital Knowledge Operations™ (DKO) framework offers expert consulting to uncover systemic inefficiencies and tailored digital solutions to automate manual processes like disputes processing, maintenance requests, onboarding, etc.

Account Onboarding

Account Onboarding

•  Client interfacing  •  Documents collection  •  Customer KYC  •  Entering account details into the deposits system  •  Quality control checks  •  Document imaging and electronic repository •  Regulatory compliance 

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Exceptions Processing

Exceptions Processing

•  Tracking financial documents  •  Compliance exceptions (missing HMDA, outdated escrow analysis, etc.)  •  Collateral perfection  •  ACH exception handling  •  NSF and overdrafts  •  Returned deposits  

Disputes Management

Disputes Management

•  Transaction review & investigation  •  Chargeback reason code  •  Customer communication  •  Arbitration

Card Risk Management

Card Risk Management

• Risk tracking and scoring  • Cardholder communication  •  Fraud detection & analytics

Future-Ready Operations

Our Cutting-Edge Digital Solutions

Explore powerful automation solutions that use technologies such as Robotic Process Automation (RPA), Natural Language Processing (NLP), big data analytics, and document extraction. Our execution expertise combined with intelligent automation can make your deposit and payment operations future-ready with best-in-class performance.

Leverage programmable bots to automate repetitive onboarding tasks, including customer interaction, document collection, verification, and data capture and entry into the core system. RPA can speed up your deposit and payment operations by reducing manual efforts, and it increases the accuracy for better customer experience and compliance.

Key Features

  • Enables straight through processing
  • 24×7 onboarding with QC automation
  • Multi-channel customer interaction

Commission a digital document management system to organize the latest business process blueprints, customer records, and other critical financial data at a globally accessible repository. The system can help you track financial documents, manage exceptions, respond to inquiries and audits, and also support the training needs.

Key Features

  • 100% accurate documentation for compliance
  • Secure, up-to-date, and integrated repository

Analyze and identify fraudulent transactions to facilitate card disputes and determine the reason codes. NLP-based technology and chatbots can help resolve chargeback disputes swiftly, with no or minimal human intervention.

Key Features

  • Rule-based facility that can be programmed
  • Gather transactions data in real-time
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Care, Diligence, Competence

Why Anaptyss? Our USPs

We offer tailored and integrated solutions to transform deposit and payment operations with cost-effectiveness and quantifiable outcomes.

125+

AI-powered document extraction models

20+

Years of deep domain experience

3-Level

Quality control framework

Flexible

Onshore, off-shore, and hybrid delivery models