Success Story
Client Introduction
A leading US-based financial institution that offers traditional and digital banking services to retail consumers, corporations, and nonprofits.
Problem Statement
The bank faced inefficiencies in key HR processes, including employee transition, separation, and access control updates. These processes consumed significant efforts and were prone to errors and delays, impacting the employee experience. The main challenges were:
- Dependency on outdated HR software and process workflows.
- Labor-intensive SME reviews for separation, transfer, access, and realignment.
- Multiple hand-offs led to High Average Handling Time (AHT) and inaccuracies.
Solution Offered
Anaptyss Digital Services experts evaluated the client's HR systems and workflows to determine gaps. The team came up with a comprehensive AI-powered automation solution using UiPath® RPA to optimize the processes.
Key Solution Delivered
- Integrated the UiPath® intelligent bots to automated critical HR workflows.
- Automated employee role transitions and access updates.
- Enabled real-time updates to the Access Control System.
- Auto-routed notifications and approval requests to streamline workflows.
Business Outcomes
- ~ 30% reduction in the average handling and cycle times.
- Significant improvement in accuracy and data transfers.
- 100% compliance with bank policies.
Want to learn more or need a solution?
Write to us: info@anaptyss.com