One Intelligent Workflow for Every Dispute.
AI-Guided. Human-Decided.
The AI-assisted operating layer that unifies card, ACH and ATM disputes from intake through resolution, working with the systems you already have.
ResolvAce
Dispute Resolution Made Simple
One platform for every dispute, every payment rail and every regulatory deadline.
When a customer reports an unauthorized transaction or a card charge they do not recognize, the bank must investigate, resolve the case, and respond within strict regulatory timeframes. Yet, for many organizations, this process is fragmented across multiple systems, manual workflows, and disconnected teams - driving up costs, complexity, and operational risk.
ResolvAce unifies the entire dispute lifecycle into a single AI-assisted platform. AI captures the dispute, classifies the case, identifies the payment rail, guides analysts through the right workflow and tracks every regulatory deadline from intake through resolution.
Why Dispute
Operations Remain
Complex
Most dispute platforms help organize the work - but they don't eliminate the manual effort behind it. Teams still navigate disconnected systems, fragmented processes, and evolving regulations to move each case forward. As dispute volumes rise and compliance timelines tighten, this approach becomes increasingly costly, inefficient, and difficult to scale.
Work Spread Across Systems
Card, ACH and ATM disputes live in separate tools that rarely talk to each other.
Multiple Intake Channels, Fragmented Data
Branch, phone and self-service each capture disputes differently, and the gaps surface later.
Manual Deadline Tracking
Reg E and Reg Z clocks depend on someone remembering to check a spreadsheet.
Rework From Weak Intake
Incomplete details at the start create most of the rework at the end.
Cost That Scales With Volume
Every dispute adds manual effort, so cost climbs as volume climbs.
Issues Surface During Exams
Operational gaps often surface during regulatory examinations instead of internal reporting.
Work Spread Across Systems
Card, ACH and ATM disputes live in separate tools that rarely talk to each other.
Multiple Intake Channels, Fragmented Data
Branch, phone and self-service each capture disputes differently, and the gaps surface later.
Manual Deadline Tracking
Reg E and Reg Z clocks depend on someone remembering to check a spreadsheet.
Rework From Weak Intake
Incomplete details at the start create most of the rework at the end.
Cost That Scales With Volume
Every dispute adds manual effort, so cost climbs as volume climbs.
Issues Surface During Exams
Operational gaps often surface during regulatory examinations instead of internal reporting.
Impact at a Glance
Industry benchmarks for what a unified, operated approach can change.
Lower cost per claim
Manual handling costs a US bank $9 to $10 to process each dispute. One workflow reduces the effort behind that number.
Meet Every Regulatory Timeline
The legal window can run to 45 days. Live deadline tracking helps the refund go out on time, every time.
Card, ACH and ATM together
Most tools cover cards well and handle the other rails offline. ResolvAce covers all three in one place.
Faster Decisions. Faster Resolution
Valid matches can close as the dispute is logged, so the customer sees the money back quickly.
What Makes ResolvAce Different
An operating approach to disputes, built for regulated banks and the way their teams actually work.
Built for
Modern Banking Operations
ResolvAce integrates seamlessly into your environment and works with the systems you already own. Every deployment is reviewed with your security and compliance teams before go-live.
Deploys Within Your Environment
On-premise or private cloud. Your data stays inside your perimeter.
Integrates With Your Existing Platform
Sits alongside Pega, Quavo or a Fiserv module. No rip-and-replace.
Role-Based Access
Granular permissions with full audit logging.
Built for Reg E and Reg Z
Compliance rules are built in against current CFPB error-resolution guidance.
Compliance Built In
Every classification, routing step and analyst action is recorded and reviewable.
Security & Compliance Validated
Your security and compliance teams sign off before production deployment.
From Dispute to Resolution
One Guided Workflow
ResolvAce runs the full dispute lifecycle in a single AI-guided flow.
Intake
Capture the dispute from any channel, using a standardized, guided intake process.
Classification
Automatically identify the dispute type, the payment rail and the documents needed.
Routing
Direct every case to the appropriate workflow and team.
Investigation
Review evidence, collaborate across teams and determine the appropriate outcome.
Resolution
Complete the resolution, notify the customer and meet regulatory compliance.
Reporting
Monitor performance, identify fraud trends and maintain a complete audit-ready record.
Where AI Fits in the Dispute Lifecycle
ResolvAce is an AI-assisted system, and every important decision stays with your people. The AI handles intake, classification, rail routing and deadline tracking. Trained analysts own the investigation, the credit decisions and the final outcome.
Every dispute decision must stand up to regulatory scrutiny. That's why AI assists the process while your people remain responsible for every decision that matters.
From Manual Casework to
Guided Resolution
Transform your dispute operations with a unified, AI-guided workflow designed for modern banking - deployed securely within your own environment and integrated with the systems you already trust.
Schedule a WalkthroughCertifications
ISO
27001
SOC2
Type II
GDPR
Compliant
